Selling Policies

Thank your for shopping with Gold Lobby Jewellers Inc.

The following is a summary of our selling policies:

PAYMENT: For your safety we accept VISA and MasterCard online directly on our website using SSL secure transmission. For Canadian residents, we also accept email money transfers. Our shopping cart is secured with the latest 256 bit encryption technology and no personal or credit card information is stored on our servers. We also accept other major credit cards through PayPal, where you will be redirected to PayPal website to complete the payment.

TAXES: Canadian residents must pay GST or HST depending on their province of residence. Please note that the shopping cart will automatically calculate the correct tax amount when you provide your shipping address. Silver and gold bullion of 995 purity or better is not taxable in Canada and will not be liable for GST or HST.

SHIPPING: We offer expedited shipping to residents of Canada and USA for a flat fee of $9.99. All orders will come with tracking number and will be fully insured. For our international clients located outside Canada and USA, shipping is a flat fee of $9.99 but does not include a tracking number to some countries. Please inquire for availability of shipping options to your destination prior to purchase.

RING SIZING: We offer free ring sizing with purchase. Please indicate your size during checkout in the “notes” section. We will also gift wrap any order and all jewellery items are shipped in presentation boxes.

REFUNDS & RETURNS: We offer 100% customer satisfaction guarantee for all online orders. All items are subject to 14 day return policy from the time you receive the item. All refunds are processed within 48 hours of us receiving the item back in original condition. For customers outside Canada and USA, shipping charges are not refundable.